Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to XIXIpets! Throughout the site, the terms “we”, “us” and “our” refer to XIXIpets. XIXIpets operates this store and website, including all information, content, features, tools, products, and services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. XIXIpets is powered by Shopify, which allows us to provide these services to you.

The following Terms of Service, together with any policies referenced herein (collectively, the “Terms of Service” or “Terms”), set forth your rights and responsibilities when using our Services.

Please read these Terms of Service carefully. They contain important information regarding your legal rights and cover aspects such as disclaimers and limitations of liability. By accessing, using, or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy [Link]. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site on devices you own, purchase, or manage.

To use the Service, including browsing our online store or purchasing products, you may be required to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have all necessary rights to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or sublicense your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. However, please note that because the type of device you use to access the store and its settings/configurations vary, the color or appearance of the product may differ from what is displayed on your screen.

We do not warrant that the quality or appearance of any products, services, information, or other material purchased or obtained by you will meet your expectations, or be identical to how they were presented in our online store.

All descriptions of products are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. XIXIpets reserves the right to accept or reject your order for any reason at our sole discretion. Your order is only established upon confirmation of acceptance by XIXIpets. We must receive and process your payment before your order is accepted. Please check your order carefully before submitting; once accepted, XIXIpets may be unable to accommodate cancellation requests. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.

Your purchase is only eligible for return or exchange in accordance with our Refund Policy [Link]. You represent and warrant that your purchase is for your own personal or household use only and not for commercial resale or export.

SECTION 4 - PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, duties, or import fees.

Prices posted on our online store may differ from prices in physical stores, third-party online stores, or other outlets. We may offer promotions from time to time that may affect pricing and are governed by terms separate from these Terms. If promotion terms conflict with these Terms, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

You represent and warrant that (1) the credit card information you supply to us is true, correct, and complete, (2) you are duly authorized to use such credit card for the purchase, (3) charges incurred by you will be honored by your credit card company, and (4) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

 

SECTION 5 - SHIPPING AND DELIVERY

We are not responsible for delays in shipment or delivery. All delivery dates are estimates only and cannot be guaranteed. We are not liable for delays caused by carriers, customs processing, or circumstances beyond our control. Title and risk of loss pass to you upon our transfer of the products to the carrier.

 

SECTION 6 - INTELLECTUAL PROPERTY

Our Service, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, as well as the design, selection, and arrangement thereof, are owned by XIXIpets, its affiliates, or licensors and are protected by United States and international patent, copyright, and other intellectual property laws.

These Terms permit you to use the Service for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without our prior written consent. No right, title, or interest in or to the Service or any content is transferred to you, and all rights not expressly granted are reserved by XIXIpets.

The name "XIXIpets," the logo, and all related names, logos, product and service names, designs, and slogans are trademarks of XIXIpets or its affiliates or licensors. The Shopify name, logo, product and service names are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on this Service are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

SECTION 8 - THIRD-PARTY LINKS

Our Service may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to leave our Service to access these materials or third-party websites, you do so at your own risk.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Note: This section accurately describes the relationship between Shopify and your store.

XIXIpets is powered by Shopify, which enables us to provide the Service to you. However, any sales and purchases made in our store are directly between you and XIXIpets. By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of any sale conducted between you and XIXIpets, including any injury, damage, or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising out of or in connection with your purchases or dealings with XIXIpets.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Service is subject to our Privacy Policy [Link]. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Service, you signify that you have read and understood these policies.

Because the Service is hosted by Shopify, Shopify processes personal information about your visit and use of the Service to provide and improve the Service. Information you submit to the Service will be transferred to Shopify and other third parties that may be located in countries other than your country of residence.

SECTION 11 - FEEDBACK

If you submit, upload, post, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, or other materials (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, copy, modify, publish, distribute, and display such Feedback in any medium for any purpose (including commercial use).

You represent and warrant that: (1) you own or hold all necessary rights to the Feedback; (2) you have disclosed any compensation or incentives related to the submission; and (3) your Feedback complies with these Terms. We are under no obligation to (1) maintain any Feedback in confidence; (2) pay compensation for any Feedback; or (3) respond to any Feedback.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES

You may only access and use the Service for lawful purposes. You shall not, directly or indirectly, access or use the Service for:

 

  1. Any unlawful or malicious purpose.

     

  2. Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

     

  3. Infringing upon or violating our intellectual property rights or the intellectual property rights of others.

  4. Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against our employees or any other person.

  5. Submitting false or misleading information.

  6. Sending, knowingly receiving, uploading, downloading, using, or re-using any material which does not comply with these Terms.

  7. Sending or procuring the sending of any advertising or promotional material, including "spam," "junk mail," or "chain letters."

  8. Impersonating or attempting to impersonate any other person or entity.

  9. Using any robot, spider, scraper, AI tools (e.g., Agentic AI), or other automated means to access the Service.

  10. Interfering with, bypassing, or circumventing the security features of the Service.

We reserve the right to suspend, disable, or terminate your account at any time without notice if we believe you have violated any part of these Terms.

SECTION 14 - AGENTS

14.1 This section (“Agent Terms”) applies if you use, allow, enable, or facilitate the deployment of an Agent to access, use, or interact with any Service. “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of an individual or entity.

14.2 No Agent may access or use the Service unless it identifies itself at all times and operates strictly in accordance with Section 14.4.

14.3 We may restrict any Agent’s access through technical measures.

14.4 Agents must: (1) Identify that the request is from an Agent in all HTTP/HTTPS requests and include the name of the Agent in the User-Agent string as: "Agent/[Agent Name]"; (2) Not conceal or obfuscate the fact that the interaction is from an Agent (e.g., by mimicking human patterns or circumventing CAPTCHAs); (3) Truthfully answer any prompts designed to distinguish human vs. computer; and (4) Not circumvent any measures intended to limit Agent access.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Service (or any part thereof) at any time without notice for any reason. You will remain liable for all amounts due up to and including the date of termination.

The following sections shall survive termination: Intellectual Property, Feedback, Disclaimers, Limitation of Liability, Indemnification, Severability, Governing Law, and any other terms which by their nature should survive.

SECTION 16 - DISCLAIMER OF WARRANTIES

Information provided through the Service is for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

Unless otherwise expressly stated by XIXIpets, the Service and all products delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

SECTION 17 - LIMITATION OF LIABILITY

In no case shall XIXIpets, our directors, officers, employees, affiliates, agents, contractors, or licensors, nor Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless XIXIpets, Shopify, and our affiliates, partners, officers, directors, agents, contractors, licensors, and service providers from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of (1) your breach of these Terms of Service; (2) your violation of any law or the rights of a third-party; or (3) your access to and use of the Service.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals.

 

SECTION 21 - ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where XIXIpets’ headquarters is located. You and XIXIpets agree to submit to the personal jurisdiction of the courts located within that jurisdiction.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at 22012272@qq.com.

Our contact details:

  • Email: 22012272@qq.com

  • WhatsApp: +8617621697130