About XIXIPUP

XIXIPUP is a U.S. online pet-products store and retail brand operated by CHENJIANGTEW LLC, a limited liability company formed in the State of Mississippi.

Products sold through this store may carry the XIXI product trademark. XIXI identifies the product line, while XIXIPUP is the store and retail brand operated by CHENJIANGTEW LLC.

What We Sell

We offer dog-enrichment products designed for active outdoor play, slower feeding, treat dispensing, and more engaging daily routines. Product pages include size, use, and safety information so customers can decide whether an item is appropriate for their dog.

How We Operate

Orders for U.S. customers are fulfilled from facilities in the United States. Approved U.S. returns are routed to a return center in New Jersey, California, or Georgia, depending on the product and order. Our customer-support team operates from China and assists U.S. customers by email, international telephone, and WhatsApp.

Customer support is available from 9:00 AM to 12:00 midnight, China Standard Time (UTC+8). We normally respond to email inquiries within 1-2 business days.

Business Information

• Legal business name: CHENJIANGTEW LLC
• Store and retail brand: XIXIPUP
• Product trademark: XIXI
• Website: https://xixipup.com
• Customer support email: support@xixipup.com
• Phone and WhatsApp: +86 176 2169 7130
• Registered business address: 109 Sedgewick Dr, Long Beach, MS 39560, United States

Important: The registered business address above is not a customer return address. Contact us before sending a return so we can provide the correct U.S. return-center address for your order.