Contact Us

For help with an order, delivery, return, refund, or product, contact the XIXIPUP customer-support team using the details below. Please include your order number when applicable.

• Email: support@xixipup.com
• Phone and WhatsApp: +86 176 2169 7130
• Support location: China
• Support hours: 9:00 AM-12:00 midnight, China Standard Time (UTC+8)
• Typical email response time: 1-2 business days

Business Information

• Legal business name: CHENJIANGTEW LLC
• Store and retail brand: XIXIPUP
• Product trademark: XIXI
• Website: https://xixipup.com
• Customer support email: support@xixipup.com
• Phone and WhatsApp: +86 176 2169 7130
• Registered business address: 109 Sedgewick Dr, Long Beach, MS 39560, United States

Returns

Approved U.S. returns are routed to one of our U.S. return centers in New Jersey, California, or Georgia. Contact us before returning an item. We will provide the correct return-center address after reviewing your request.

Do not send returns to the registered business address.