Contact Information

XIXIPUP is the store and retail brand operated by CHENJIANGTEW LLC. Products sold by the store may carry the XIXI product trademark.

Business Information

• Legal business name: CHENJIANGTEW LLC
• Store and retail brand: XIXIPUP
• Product trademark: XIXI
• Website: https://xixipup.com
• Customer support email: support@xixipup.com
• Phone and WhatsApp: +86 176 2169 7130
• Registered business address: 109 Sedgewick Dr, Long Beach, MS 39560, United States

Customer Support

Our customer-support team operates from China and assists U.S. customers by email, international telephone, and WhatsApp.

• Support hours: 9:00 AM-12:00 midnight, China Standard Time (UTC+8)
• Typical email response time: 1-2 business days

For questions about orders, shipping, returns, refunds, or products, contact us and include your order number when applicable.

Return notice: The registered business address is not a customer return address. Approved U.S. returns are routed to a return center in New Jersey, California, or Georgia. Contact us first for the correct address.