Shipping Policy

Last updated: August 20, 2026

Fulfillment Origin

Orders for U.S. customers are fulfilled and shipped from facilities in the United States.

Processing Time

Orders are normally processed within 1 business day. Orders placed on weekends or U.S. public holidays are normally processed on the next business day.

Delivery Time

Estimated transit time is 2-5 business days after processing. Estimated total delivery time is 3-6 business days. Delivery times are estimates and can be affected by carrier delays, severe weather, public holidays, or an incomplete or incorrect delivery address.

Shipping Cost

• Orders of $49.00 or more: Free standard shipping within the contiguous United States.
• Orders below $49.00: $6.99 standard shipping within the contiguous United States.

Shipping availability or charges for Alaska, Hawaii, P.O. Boxes, and other special locations may differ and will be shown before payment at checkout.

Delivery Area

We currently ship within the United States. Available delivery methods are shown at checkout.

Order Tracking

When tracking is available, tracking information is emailed after the order has been processed.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delayed or Missing Packages

If tracking has not updated or a package appears delayed, email support@xixipup.com and include your order number.

Contact

Legal business name: CHENJIANGTEW LLC
Store brand: XIXIPUP
Email: support@xixipup.com
Phone and WhatsApp: +86 176 2169 7130